Frequently asked questions
Is there parking on site?
Yes, parking is available onsite. We do not allow overnight parking.
How can I book admission tickets for the Collection and the Swiss Garden on non-event days?
You can buy in advance online through Book a ticket.
Are family admission tickets available for the Collection and/or the Swiss Garden on non-event days?
We don't currently offer a family ticket.
Do you offer group discounts on admission tickets for the Collection and/or the Swiss Garden on non-event days?
We currently dont offer discounts for groups. For more information please call email firstname.lastname@example.org (Monday-Friday 9am – 5pm).
Do you offer combination tickets for the Collection and/or the Swiss Garden on non-event days?
We now only offer a site-wide ticket.
Do you offer discounts for concessions such as students or over 60s?
We don't currently offer any concesstionary tickets.
How can I book event tickets?
You can buy in advance online through Events.
I can't print my ticket, what should I do?
Download your ticket to a mobile device and bring it with you. We can scan your ticket on entry.
What are your opening times?
From February (half term) to October, we are open from 10.00 to 17.00. From November to February (half term), we are open from 10.00 to 16.00. Please see our 'Plan your visit' webpage before travelling as this is where any site information is found.
What days of the year do you close?
The site will be closed from 21 – 26 December 2020.
What facilities do you have on site?
Conference and hospitality facilities for companies. For daily admissions, we have outdoor catering, toilets and a play area, which are open seven days a week. We are also a wedding venue.
Is your site suitable for wheelchair access?
Yes, the Collection and the Swiss Garden are wheelchair accessible.
Can I hire a wheelchair on site?
Wheelchairs are available to be borrowed for use on site. There is no need to pre-book.
Is there a cash machine on site?
No. The closest cash machine is in Biggleswade at Sainsbury's supermarket (just off the A1).
Can I bring my dog to Shuttleworth?
Dogs are welcome on site (excluding specific events) but only assistance dogs are allowed within The Collection hangars, Swiss Garden, Restaurant or Visitor Centre & Gift Shop. Water bowls are usually available on the Restaurant patio. Please keep your dog on a lead at all times. Some of our events do not permit entry to dogs, please check before travelling.
Is it free to use the play area?
Entry to our state-of-the-art play area is free on non-event days. During event days, all visitors to the play area must hold a valid event ticket.
I'm coming to an airshow, can I visit the Swiss Garden during the day?
At the current time, entry to the Collection and the Swiss Garden are included in the airshow ticket price. Other events may require an additional entry fee to visit each attraction.
Gift Aid and Gift Aid Admission
The Collection is run by a charity and all ticket income goes directly towards the upkeep and preservation of the aircraft, motor vehicles and motorcycles for the long term benefit of visitors. Instead of paying for admission today, you * can make a donation of 10% more than our entry price. This is our Gift Aid admission.
If you can Gift Aid today, the government will give us an extra 25% on top of your kind donation, in lieu of tax you have already paid. This is a rare opportunity to decide how your tax is spent, and all of this money will go directly to the work of the Collection and help keep the aircraft flying.
For details about what Gift Aid is and why we collect it please see our Terms and Conditions.
Online booking and data protection
By purchasing an online ticket you are agreeing that your email address will be added to our mailing list to receive emails from Shuttleworth about future events and news, You may opt out of receiving marketing emails at any time and your details will not be given or sold to any third party supplier.
Can I fly a drone at Shuttleworth?
No. The use of drones on this site will be prosecuted under Article 137 of the Air Navigation Order.